Reservation Policy
For security reasons, customers must have a valid credit card to reserve golf clubs with Sandhills Golf Club Rentals, LLC (SGCR). Customers must enter their credit card information on the secure reservation form on the website or give the information to the SGCR representative over the phone. Reservations may be made up to 6 months in advance of the rental pick-up date. The customer’s credit card will be charged for the amount of the rental when the reservation is placed however this amount is refundable if the reservation is cancelled prior to 24 hours before the start of the rental period (See our cancellation policy for more details). SGCR will also pre-authorize a $250 holding charge per set on the customer’s credit card in case of damage, loss or late fees accrued on the customer’s rental. This pre-authorization will drop out 7 days after the time of booking. SGCR does not give credit or money back for early returns of rentals.
Promotion Codes
SGCR will from time to time offer promotion codes or coupons to individuals, groups of individuals and companies which the customer can enter on the SGCR website upon checkout or give to the SGCR representative to apply a discount to their rental cost. These coupons do not have a cash value.
Cancellation Policy
Cancellations may be made anytime prior to 24 hours before the actual start of the rental period to receive a full refund. Reservations must be cancelled by the customer online. Cash refunds will not be given. Reservations cancelled within 24 hours of the start of the rental period will be charged a cancellation fee equivalent to 25% of the reservation cost. Customers must either cancel their bookings through SGCR, email SGCR@SandhillsRentals.com or call our office number on the home page to notify of cancellation. Rain checks are not offered. Once the order pickup time has passed, no refunds or credits are issued on a cancellation. If an order is booked and has a pickup of the same day as the booking day the order may be cancelled without penalty.
IMPORTANT: SGCR does not store customer’s credit card information on our website or any database and does not give out customer’s credit card information to third parties. Please read our Privacy Policy to become familiar with how we handle your personal information
Damage and Loss Policy
The customer renting golf clubs from SGCR agrees to pay for any damage to the clubs they are renting that is not considered normal wear and tear. Normal wear and tear to the clubs includes (but is not exclusive to) scratches on the bottom of the club head, tee marks on the club head, and grip wear. Clubs will be inspected by a SGCR prior to the rental pick-up and again when the clubs are dropped off. Customers must inspect the clubs to check for any damage or missing clubs before they leave the store.
Upon return of the clubs the customer is responsible for reporting any loss or damage to the clubs. Failure to report loss or damage to the clubs will result in the customer’s credit card being charged an amount equivalent to the replacement or pre-rental condition repair cost. The amount charged to the customer’s credit card will be at the discretion of SGCR, however, SGCR will discuss the charge with the customer prior to the their credit card being charged and will have the SGCR representative estimate the cost of repairing or replacing the damaged club and/or clubs. The customer will not be charged for damages due to factory defects. All clubs suspected of having factory defects will be inspected by the Prosets depot representative to confirm.
All rental clubs are to be returned on or before the date and time of the reservation confirmation statement and rental agreement. If clubs are not returned by the deadline on the rental agreement the customer will be charged one day’s rental for each day they are late up to a maximum of two days. The customer must contact PROSETS to inform of any late returns over 48 hours past the return deadline. If the customer has not contacted PROSETS within 48 hours past the rental return deadline and PROSETS has not been able to contact the customer within this time, the customer will be charged the full replacement cost of the rental clubs. If a customer has reported clubs lost, stolen or lost due to fire the customer will be responsible for payment to Prosets for the full replacement value of the clubs. If missing clubs are returned to Prosets within two weeks of the reported loss the customer will be refunded the money charged to them by Prosets minus any charges for damaged or lost clubs if applicable.
Customers who fail to return clubs and cannot be contacted will be reported to the local authorities and will be treated as theft.
Pick-up and Drop-off Policy
Unless prearranged with SGCR, all pick-ups and drop offs of rental clubs will be located at the SGCR within their business hours. Pick-up and Drop-off times will be sent to the customer at the time of reservation confirmation. The SGCR will not wait or extend their business hours for late rental returns or pick-ups. All late fees are subject to applicable state and city taxes. Customers must present a valid government issued photo ID and the credit card the customer used to reserve the clubs to the SGCR representative for proof of identification. The SGCR representative will make a photo copy of this ID and keep on file until the clubs are returned to the store.
SGCR will not be responsible for non-accidental damage beyond normal wear and tear, loss due to theft, force of nature or loss due to fire. The customer agrees to indemnify and save harmless SGCR from any claim. SGCR will not be held responsible for any damage or bodily injury incurred upon anything or anyone by the rental clubs.